So, you've found a house you love...

Now what?

Please find below a step by step of our Letting process. Beginning at you narrowing down your search on our website and ending with you moving into your new home next year…


1) The Viewing

Have a browse through our website and narrow down your search. Send us an email or an enquiry regarding the properties you'd like to see! When you get in touch with us, we kindly ask that you've already discussed as a group the times/days you are free and send us across any questions you may have and one of the Abbey team will happily answer them for you.

We can do viewings: 11AM - 6.30PM | Monday - Friday

(Please note: We do not do weekend or nighttime viewings - our tenants are our number 1 priority and we don’t like to disturb them unnecessarily!  A bit of a pain whilst you’re doing viewings, but if you become a tenant of ours you'll have the peace and privacy you deserve!)

Once you've contacted us, we'll be in touch to confirm a date and a time for your viewing. Typically, we will ask you to meet us at the office, this may deviate if you are viewing a property further away however we will let you know if this is the case.

The student who has set up the viewing will receive a confirmation text message when this has been arranged and they will also receive a reminder the day of the viewing!

Important things to know about viewing with us:

- ALL students for the house must be present on the viewing

- If you are 15 minutes late your viewing will be cancelled and will have to be rearranged.


2) Reserving your house 

So, if you've viewed a house with us, you all love it and want to live there next year, the next step is for you all to come back to the office after seeing the property to fill in a reservation form and pay your advance payment. 

- ADVANCE PAYMENT: To reserve the property we need a financial commitment from you. We do not charge any fees or upfront deposit, so your advance payment is 50% of your 1st month's rent (August 2019). The remaining balance of your 1st month's rent is due on the 10th January 2019.

If you're wanting to work this out, here is the way we calculate one month's rent: Weekly rent X 52 / 12 - so you would divide this by 2 to calculate your reservation fee.

Once every member of the house has filled in their reservation form and paid their reservation fee, the house is reserved and is nearly yours!

Important things to know about reserving a house with us:

  • The advance payment is NON-REFUNDABLE
  • If one student drops out, we reserve the right to remarket the house (No advance payments will be returned) to a full group, however if the tenants can find a suitable replacement this may be accepted or in exceptional circumstances, rents can be transferred to a smaller property.


3) Signing your Tenancy Agreement

Once every member of the household has paid their advance payment and filled their reservation form, we will release your Tenancy Agreements within 4 weeks. This is all done online, and you will receive an email with instructions on how to complete your Agreement.

Your Guarantor will also receive the contract online.

Please note, your Guarantor MUST be: a UK resident, over the age of 25 and in full time employment or a home owner. Abbey Rentals reserve the right to un-approve a Guarantor if we deem them unsuitable and request an alternative.

Your Guarantor, is typically a parent or a close family member/friend who is liable to pay the rent if you default.

Ensure that you read your contract thoroughly and if yourself or your Guarantor have any questions, send our Office Manager an email and she will be happy to take the time to go through any queries/concerns you may have (

Important things to know about signing your Tenancy Agreement:

  • All Tenancy Agreements must be signed by both Tenants and Guarantors within 5 working days of issue. Failure to do so will result in the loss of all rent paid to date and Abbey Rentals will reserve the right to remarket the property.


Once every member of the house has signed their Tenancy Agreement – The house is yours! You will each have an electronic copy of your contract to keep for your reference.


4) Moving In

Next year, we’ll be in touch with you directly about moving in! However, as a brief overview, please find a breakdown of what happens depending on the house you have signed for:

Fully Managed by Abbey Rentals

If you have signed for a Fully managed property, you need to come to the office to collect your keys and sign them out. You can do this anytime from 9AM on the start date of your Tenancy, however you can only move into the property after 6PM.

Upon collecting your keys you will be charged a £20.00 Key retainer. This is refundable and is returned to you at the end of your Tenancy with us once you have returned your keys.

The property MUST be left in the same state it was found (give or take some wear and tear which we allow for) There is more detail on this within the Tenancy Agreement.


Let Only by Abbey Rentals & Fully Managed by your Landlord

If you have signed for a ‘Let only’ property, this means that Abbey Rentals conduct the viewings, reservation process and the Contracts however once these are complete, they are sent to the Landlord and he/she then takes over. They will be in touch to arrange key collection and will be managing your house for the year. Their contact information will also be within your Contract and you can contact them directly with any questions you may have.



Thank you for reading!

If you have any questions whatsoever about this process, please get in touch with us and we’ll be happy to help! We hope to see you soon.

The Abbey Rentals Team

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