FAQS

If you lose your keys, you will need to pop by our office and pick up a spare set to get copied. If you are locked out of your house out of office hours and there is no one in the property to let you in, please call: 07724 180223 for our 24 hour locksmith (Acton Locks, Chester). Please note, a call out charge will be applied, and this will need to be paid in cash upon his arrival. 

We have a booking software and all tenants emails/phone numbers are in this system. We will always give you reasonable notice when an external tradesmen/company is coming over to carry out works. With our in-house manager, once a repair has been reported he may pop over the same day to resolve this issue. However, we will always endeavour to let you know. When viewings commence, you will be sent a text when the viewing has been arranged and a reminder on the day of the appointment. 

Around the main University of Chester campus, it is becoming increasingly difficult to park cars. However, we can offer 8 car spaces per annum to its customers on a piece of land 5 minutes away from the University. This facility is FREE to all our tenants on a first come first serve basis, and you will need to contact our sales and lettings office for a permit. For non-tenants, there will be a weekly charge of £25.00 for this service. For tenants taking one of our Foregate Street apartments, there is a weekly fee of £25.00 / £108.33 per calender month for secure parking.

All houses have gas central heating, except for the mature student Apartments in 156 Foregate Street, which are heated by electric wall heaters.

Under exceptional circumstances, tenants may wish to terminate their contracts early. This is required in writing along with a re-letting fee of one month's rent, after which the room will then be re-advertised via various websites. Unfortunately, the tenant and guarantor are still held responsible for the rent and terms and conditions of the ongoing contract, and these must be honoured until a suitable alternative tenant can be found. Once this has been done, the company will inform both tenant and guarantor of the cessation of their liabilities.

We will insure the bricks and mortar of the property, as well as the fixtures and fittings supplied. All personal belongings that require insuring will be the responsibility of the tenant. To save on costs, some tenants will add their belonging to their parents' household policy. Alternatively, we recommend Endsleigh Insurance Services who specialise in student insurance and, under the Abbey Rentals name, you can obtain a large discount. Call 0800 783 2526 and quote 30193 to obtain your discount.

It is a term and condition of your tenancy that a late payment form has to be completed. If this is not done, then a late payment charge will apply.

Yes, you can, but please make sure that the room is in the same condition as you found it when you vacate the property. However, we do allow for some wear and tear.

Please Note: Unfortunately, Abbey Rentals do not allow blue/white tac on bedrooms or communal walls. We do allow tenants to hang pictures/photographs, but ONLY on the bedroom furniture.

Just call or email our sales and lettings office straight away. The Maintenance Manager will normally assess the situation within 24 hours. Once an assessment has been made, the necessary action will then be taken within a reasonable timescale. Rest assured that it will be fixed as soon as possible so that as little disruption as possible is caused to the household.

Yes, but they can not move in and stay over a maximum of 2 nights per week because sometimes this unsettles fellow tenants.

The company will undertake all painting and repairs once a tenant calls or reports to say jobs need doing.

Every property has a valid gas safety certificate and this is checked every 12 months by a registered gas engineer. Fire extinguishers are checked annually together with the Fire Alarms and Electrical Certificates which are valid for 5 Years. If in the meantime, there is a problem with the boiler, radiators or electrics just call our Sales and Lettings Office who will call an engineer out straight away

Unfortunately, the answer is yes because the contract we offer is for 12 months starting from the 1st August 20xx less 1 day

All of our properties are inclusive of all bills (Water, Electricity, Gas and Broadband) However please note that we do not arrange your TV Licence and this is not included within your rent. 

Students are Council Tax exempt and we will request your Exemption Certificate in October to send to the council.

Rooms have either single (3ft) or double beds (4ft / 4.6ft) dependent upon the room size, plus fitted desk and wardrobe, set of drawers, carpet & curtains, FREE Unlimited Fibre-Optic Broadband (up to 80Mb) & T.V. point, quality door lock, notice board, mirror and chair

Yes, because the Company will always engage professional cleaners when the current tenants leave